Two Ants Satisfaction Guarantee:

When you purchase Two Ants® gear online, you can invest with confidence because you’ll be covered by our money-back guarantee.

In the extremely unlikely event you find the item does not suit your requirements within 30 days, just return the item and apart from any freight costs, we’ll refund the full cost of the item. Just contact us using the form below so we can issue a return number for you to send back with the item.

All we will ask for in return is the reason why it does not suit you so we can look at ways of improving our products.

This satisfaction guarantee is available as a one time offer per customer.

We do not refund for a change of mind, but we will happily exchange within 14 days if the item is unused, undamaged, in original condition and any seals are not broken or tampered with.

If you wish to return a product, you MUST contact us using the form below so we can issue a return number for you to send back with the product.

All freight costs to return or exchange an item will be at the buyers expense.

All returns MUST be sent with Tracking and require our Signature on Delivery so we can track where the product is and obtain proof that it was returned.

Make sure it is packaged well with padded packaging where required when sending it back to us because if there is any damage to the product packaging, we will not be able to accept the return.

Apart from warranty returns, once we receive the product in it's original, un-used and brand new condition, we will give you a store credit for the product/s price (excluding freight), or exchange the product for a different model of similar value (customer to pay return freight). If you want to exchange the product for another product of greater value, we will issue you an invoice for the difference which you will need to pay prior to us sending you the new product.

We've got you covered because if any of your gear supplied by us has failed, just contact us using the form below or phone us on +61 7 3180 3810 immediately so we can get you sorted ASAP...

Two Ants® gear is designed and manufactured by us, so you can rest assured that we will do everything in our power to make sure our customers and end users can use the Two Ants® gear, and any other gear we may sell here with complete confidence.

Here's what one of our customers said when they contacted us regarding a faulty item.

Letter reads...

Dear Mr Robards
Many thanks for your prompt response and excellent service. It is gratifying to see a company put so much effort into customer service and back their products. We will certainly be recommending you to our peer network.
Enclosed is the faulty part for your records.
Cheers
(Name and address hidden here for our customers privacy)